Refund & Cancellation Policy
Blue Explorers S.L
Even in spite of our company’s mission to “Provide the best QUALITY, SAFETY and CUSTOMER SATISFACTION”, occasionally some unexpected events might happen during your holidays. For this reasons we have our Refund & Cancellation Policy. And we are proud to do so. Our policy is open, honest and is not written with small prints.
The information below sets forth the Refund & Cancellation Policy of both online pre-bookings, as well as direct purchase at any of our on-site dive centres. We recommend a separate travel & cancellation insurance from your local insurance company.
ONLINE & PREPAID RESERVATIONS
- Diving, snorkelling and other excursions
- Cancellations more than 30 days prior to Dive/Snorkel/Excursion date - full refund. *
- Cancellation 30 - 3 days prior to Dive/Snorkel/Excursion date - 50 % fee is charged.
- Cancellation within 48 hours prior to Dive/Snorkel/Excursion date - No cash refund
- Cancellations, due to sickness or other medical condition, which prevents client from diving/snorkelling or excursion: We would request a written statement of a doctor, in case of missing we will do everything possible to reschedule the Dive/Snorkel/Excursion without extra cost. If rescheduling isn’t possible within holiday’s time frame, the client shall receive a voucher which will be valid for 3 consecutive years at all our resorts.
- Cancellations without notice or same day cancellations - No Refund or voucher.
Cancellation policy for diving, snorkelling and other excursions
- Excursions can be rescheduled due to “bad” weather.
- All dive/snorkel/excursions will commence as scheduled, without further notice from Blue Explorers
- Cancellations by Blue Explorers due to any reason will result in 100% refund.
- Cancellations due to sickness, must be justified in writing by a Medical authority.
- Rainy or cloudy weather are no valid reasons for cancellation by client, we strictly follow harbour master recommendations on when to cancel a tour.
- A “No Show” without notice in advance is equivalent to a cancellation without notice.
We look forward to seeing you!